CUSTOMER SERVICE REPRESENTATIVE INDONESIA(CSR)

About GIP: GIP leads in E-commerce, Logistics, and Agricultural Product Export across five countries, ranking No.1 in Fulfillment in the Philippines and expanding rapidly in Southeast Asia. With 300+ professionals and thousands of trusted clients, we provide a complete E-commerce ecosystem—integrating Warehousing, Logistics, Telesales, Customer Care, and Order Management. Join GIP to grow in a thriving industry, work in a dynamic, multicultural environment, and unlock global career opportunities. We are driven by three core values: Integrity – Innovation – Value.

JOB DESCRIPTION:

  • Track and monitor order status from placement to successful delivery;
  • Coordinate with warehouse, logistics, and customer service teams to ensure timely order processing;
  • Update order information in the system and report any arising issues (lost items, delayed shipments, returns, complaints);
  • Work with logistics partners to resolve delivery-related issues;
  • Control the return rate, identify root causes, and propose solutions for improvement.
  • Assist customers and sellers in retrieving order information;
  • Generate periodic delivery performance reports (successful delivery rate, order processing time, etc.);
  • Perform other tasks as assigned by direct management.

REQUIREMENTS

Essential qualifications

  • Fluent in Indonesian;
  • Graduated from vocational school/college/university in relevant fields (Logistics, Economics, Business Administration, E-commerce, etc.);

Nice-to-have qualifications

  • Basic English communication skills is an advantage;
  • Experience in order tracking, logistics, or e-commerce fulfillment;
  • Proficient in order management tools, Google Sheets, and Excel;
  • Strong communication skills and ability to work with multiple departments;
  • Ability to work under pressure, meticulous, detail-oriented, and responsible;
  • Preference for candidates with experience working with major logistics providers such as Ninja Van, J&T, Shopee Express, Lalamove, etc.

BENEFITS:

  • Base salary: 4.375.000 IDR
  • KPI – based salary: depend on the actual KPI completion rate
  • Total income (100% KPI completion): 5,468,750 IDR. 
  • Continuous training to enhance professional skills and career development.

WORKING TIME: From Monday to Saturday (8:00 a.m. – 17:00 p.m.; Lunch break 12:00 p.m. – 13:00 p.m.)

WORK LOCATION: Ruko Alun-Alun, Perum JI.Vida No 8 BA5, RT.001/RW.019, Padurenan, Kec.Mustika Jaya, Kota Bks, Jawa Barat 17156

Please send your job application to the email address: careers@gpx.express 

Learn more about the work environment at GIP:

Company Website: https://gipfulfillment.com/
Fanpage: https://www.facebook.com/GIPVietNam/